About us

Our Company

We have been manufacturing traditional British upholstery at Kirkdale since 1987. Kirkdale is a family business owned and managed by the Ridgwell family, and currently employs over 60 people at our workshop in Crumlin, South Wales, many of whom have been with us for over 20 years.

We strive to maintain the core principles of any good family business; a commitment to producing excellent quality combined with a friendly and personal service. To this end we continue to manufacture all our furniture at our workshop in South Wales rather than importing inferior products from abroad. Equally, we refuse to out source our Call Centre which remains firmly in-house. We also only use our own fleet of vehicles and delivery teams, thereby ensuring the highest standards of quality and service possible.

The Kirkdale range concentrates on traditional British designs and fabrics along with a number of classic loose cover models. All our furniture is made to order and delivered direct to your home within four to six weeks.  Our aim is to supply high quality British Made traditional furniture direct to the public at the lowest possible prices, together with a simple and courteous sales experience and a fast and efficient delivery service. You will not find Kirkdale Furniture available in the shops as we do not sell to retailers.

 Quality assured

 All Kirkdale upholstery is hand made at our workshop in Crumlin, South Wales by our expert team of time served craftsmen. Unlike the majority of furniture sold in the UK today we do not supply cheap imported furniture but rather insist on continuing to manufacture in Britain, thereby ensuring the highest standard of quality control.  By manufacturing in-house we maintain a strict control over parts and workmanship and also minimise potential transport damage and cost.

Our frames are made from the finest quality hardwoods sourced from sustainable non tropical forests. We use European birch or beech in all stress bearing areas of the frame.

All our models are stringently prototyped and tested to pass all relevant British Standards for General Domestic Use, and comply with current Furniture and Furnishings (Fire) (Safety) Regulations. In addition, all fabrics and interiors are painstakingly sourced with durability and comfort in mind, and undergo twelve independent British Standard tests (BS 2543) before we authorise them for sale.

All our products are guaranteed against any defect in materials or workmanship for two years from the date of delivery and all our hardwood frames are guaranteed for five years.

British standard Tested

All Kirkdale designs are independently tested and stringently prototyped before production commences. Our furniture is tested to exceed the British Standards requirements for General Domestic Use and furniture regulations for Fire and Safety including the current Furniture and Furnishings (Fire) (Safety) Regulations.

Prices direct from the manufacturer

For furniture of this quality you would expect to pay double the price. In fact we are often challenged by our customers as to why our prices are so low compared to our competitors. 

The reason is simple. By delivering direct from our workshop to your living room we are able to cut out all retailer overheads and profit margins. Unlike other sofa websites we are not simply an online shop selling furniture manufactured by others. We are the manufacturer so when you buy from Kirkdale you buy direct. There are no middlemen making a profit between you the customer and us the manufacturer.

Your Triple Guarantee

1. Three weeks from the day of delivery to change your mind.

We want you to be entirely happy with your new furniture. After all it is an investment. That is why we are happy offer a three week trial period so you can try out your new upholstery not for an hour in a showroom but for three weeks in the comfort of your home. If, during that three week period, you decide to change or cancel your order, simply let us know in writing by letter or email. We will be happy to exchange to a different size, shape or colour. Or if you would prefer to cancel your order completely we will organise free collection and refund you in full including all delivery charges.

 Please note collection charges may apply for Highland areas of Scotland.

 

2. Two year guarantee on all workmanship, fabrics, fillings and component parts.

Our guarantee covers any defect in manufacture and materials, allowing for fair wear and tear. In the unlikely event of a claim, we will collect, repair and return the furniture to you entirely free of charge.

Both our guarantees are offered in addition to your statutory rights which remain unaffected. Our full terms and conditions are available by clicking the link below.

3. Five Year Hardwood Frame Guarantee

 The foundation of a well made piece of upholstery is a sturdy hardwood frame. All Kirkdale upholstery is constructed using a beech or birch hardwood furniture frame which is guaranteed against defect for five years. All our frames are milled at our dedicated woodwork shop using sustainable European hardwoods.

 

 Delivery

We deliver direct from our South Wales factory to any address on the UK mainland using our fleet of 7.5 ton lorries. All furniture deliveries are undertaken by a two man delivery team who will deliver your new furniture to the room of your choice. Our delivery team will remove all packaging and allow you to inspect your new upholstery before you sign for receipt of your new furniture. Our despatch department will contact you at least one week before your delivery to inform you of the anticipated day of delivery. The delivery team will then contact you to arrange a three hour delivery window.
We charge a maximum of £49 for delivery within the UK Mainland. Please note delivery to remote Scottish regions may incur an additional delivery charge. Please telephone for details. 


The current approximate delivery time is 4 to 6 weeks.

Helping the Environment

By producing all our furniture in Britain and sourcing our materials and parts from local suppliers where possible, Kirkdale Furniture has a lower carbon footprint that imported furniture sold by the majority of retailers. Unfortunately much of the furniture sold in Britain has a high carbon footprint as it has been transported thousands of miles from the country of manufacture. Kirkdale Furniture is different.  Because we manufacture in Britain and deliver direct to the customer we reduce our fuel usage and consequent environmental impact.

Where possible we source locally manufactured parts and materials thereby reducing the carbon footprint of our furniture. All our hardwood is sourced from sustainable European forests. We do not source wood from tropical rainforest areas or use rare or endangered varieties.

Much of the waste generated at the factory in producing your furniture is separated for recycling. We are committed to continue to reduce the environmental impact and carbon footprint of our manufacturing process.

Call Centre

Rather than outsource to some far flung location we have retained our call centre in house so you can be sure of both an intelligible and knowledgeable response. Our in house call centre team will be delighted to answer any queries you may have regarding our furniture so please do not hesitate to get in touch. Our call centre and showroom are located at our workshop in Crumlin, South Wales.

TEL: 01495 246763